Flight originally cancelled following the unfortunate accident on Rottnest, since then have tried numerous times to contact via webpage, phone and social media with very little response, I responded in Dec (2025)to an email that I had eventually received, requesting a refund as I am now unable to utilise my voucher due to health problems with no response, now March 2026 and still trying to initiate contact
The worst customer service. Been trying to utilise our red balloon vouchers. Cannot get in touch with anyone even though I call during business hours no response to email. Have contact red balloon to assist now. Very poor experience and haven’t even got my booking yet
Warning- do not book with Swan River Seaplanes. They are selling a product they know they have no capability of offering. It appears after the passengers and pilot fatality in early 2025 they stopped operating but are still selling and taking money for bookings. No Phone or email response. Still chasing a refund. Spoken to other aviation companies from Jandakot Airport who have had to assist clients abandoned by Swan River Seaplanes.
DO NOT BOOK WITH THIS COMPANY, YOU WILL LOSE YOUR MONEY!I booked a return sea plane for the misses & myself for the 07th of feb 26. got the confirmation email with all the details but unfortunately that was the last i heard from them. They failed to show up at the meeting spot. Haven’t returned any calls or emails. Basically one big scam. Apparently after their plane crash a year ago they stopped the flight but have failed to stop receiving peoples money.
Be very careful dealing with this company. I've had flights booked but 'postponed' twice now. They won't answer the phone. They won't answer emails. Still chasing a refund I don't expect to ever receive. Have commenced dealings with Consumer Protection now ...
Made a booking and paid in full in Sep for a flight in December 2025. The morning before the flight they emailed saying that they didn't actually fly in December and their system shouldn't have allowed me to book. They said will fully refund to me however it's been almost a month, and I still haven't got my refund back. Been trying to call and email since they cancelled me, no responses from them, calls went to voice mail says I call outside office hours which I didn't. Definitely not recommended.
I try to cancel a booking and get a refund every day for over a week now and can’t reach them. Neither on the phone nor per mail. I’ll be forced to take legal actions soon. Really bad customer service. Can’t recommend.
I’ve been trying for about 9 months now to contact these people. Messages left, phone calls emails. One email was replied to but then never followed up on. I have 2 seaplane tickets I need to make changes for and they just flat out don’t respond. Bloody useless
Incredible! Well worth it! Smooth ride to and from the Island. Awesome views from above. Very respectful pilots (shout out to Josh and James). Also, shout out to Dean on the ground he made the introduction as smooth as possible.
What an absolutely phenomenal experience! We did a return flight to Rottnest Island with two small children and can not thank the team enough for an unforgettable time! Highly recommend!
Thank you so much for such a wonderful experience!! Staff were great, views were breathtaking and it was so nice to get home so quickly! Couldn’t recommend this experience enough 🤩
Got the opportunity to fly on the sea plane from Rottnest to Perth and it was an amazing experience! Staff were all really friendly and we got to see incredible views over the island and city before coming in for a smooth landing on the swan river. Such a unique way of travelling and would 100% recommend!
Why mess around for 90 minutes on a boat when you can get there in minutes and see Rottnest island and Perth from a totally different perspective.Great fun, another adventure and would definitely recommend it to anyone.It's the way to do it!James and Angela were excellent pilots and hosts too.
What a great team, a spectacular view and fun trip! These guys were so great from start to finish, professional & informative yet also fun and ligh hearted 🥰 Couldn't recommend this experience enough
Flight was great - some information up front about parking, how to get from the airfield to the settlement and return arrangements would've been good.We were offered a return flight (rather than ferry) but bad weather prevented this. I asked which ferry we would be catching and this was going to be confirmed but never was. Ferry crew expected us to have tickets via QR code like everyone else but we didn't. They let us on anyway. Getting back to our car from the ferry in a rain storm was an experience.
We’ve had THE most amazing day on our flight/long lunch on Rottnest! From when we arrived at the jetty in the morning and were greeted by a lovely man who handed us a glass of bubbly , until we landed back on the Swan River at the end of the day, we were looked after . The company is extremely professional as are their pilots and land crew. Our landings were exceptional. The whole experience was exhilarating to say the least! 😃
We went on the Taste of Margaret River tour and it was fabulous!Champagne on arrival before setting off on the Swan River in a seaplane.......so much fun!!! We took in the city views then hugged the coast down to Busselton. Out of the window we could see whales and their calves from this perfect vantage point.Our Chauffeur service from Busselton to the Margaret River wineries was quick and scenic taking in the gorgeous forest.The distillery and wineries were the perfect choices and the lunch was delicious, making this an unmissable trip.Thanks so much to the wonderful staff and crew who helped make this the perfect day. Thoroughly recommend!!
Amazing trip to Margaret River with Sawn River Seaplanes, thank you to Dean and our pilot Josh. Stunning scenery and amazing wine and food. Once-in-a-lifetime experience.
Went t Rottnest Island and return today with this business. Fantastic flight and scenery. Saw lots of whales as a bonus. Very friendly and professional people. Thank you Dean and our great pilot Josh. Recommend this to add to the bucket list.
My partner and I shared the sip and scenic flight as a Sunday session surprise for her.The staff were super accommodating, friendly and everything went like clockwork.The flight itself is the best way to see Perth and down to Fremantle.You feel safe and excited.Can't wait for another flight to rottnest or down south one day!
Thanks for a really enjoyable day guys - the whole operation was very professional, and we appreciated your help in getting mum on and off the plane without any dramas which we're very grateful for. Cheers Dean for navigating the temperamental weather and getting us back to Perth safely!
Flew with Swan Valley Seaplanes to Rottnest and back today with my family. Was an amazing experience start to finish, the views are awesome, and the pilot and team were terriffic! View of Perth city on way home shown in the video. Highly recommended, we loved it😁
We took the seaplane from Rottness back to Perth and it was an incredibly amazing flight experience with really gorgeous & breathtaking scenic views throughout the 20mins journey. Even if you fear the heights, this is a must-do at least once in your lifetime 🫶🏻
What an experience! from leaving rottnest to flying into the swan river, the flight was really smooth and flew over all the popular landmarks. Swan river seaplanes made this flight very special for me and my partner, the jetty was the most picture perfect spot to pop the question after our flight, and she said yes!! I couldn’t recommend swan river seaplanes enough, thank you very much!! We will be back
I would just like to say thank you to the team for a superb experience, from the greeting and safety briefing through to the flight and the excellent pilot. This was worth every penny and I cannot recommend Swan River Seaplanes enough. Thank you. 👍🏻
Swan River Seaplanes is the most incredible experience! We did the day tour to Rottnest and a fabulous tour of the city, coast and Rottnest in both directions. The plane is much more substantial that I originally thought, and safety was the #1 priority. I highly recommend it for a really fun experience, and a very quick trip to Rottnest and back!
What a fabulous way to travel from Perth to Rottnest Island! Avoid the waves and get amazing views by flying instead of taking the ferry. It was a highlight of my trip.
