Terms and conditions

  • All passengers are weighed at check in.
  • Weight restrictions mean we cannot take passengers over 120kg. False declaration of body weight may result in your fare being cancelled. Please allow for clothing when declaring your weight as you will be weighed in your current attire. Luggage allowance of 5kg per person is automatically added.
  • Infants (under 2 years of age) can be hosted. The combined weight of the infant and parent must be under 120kg. Please ask our staff for more information.
  • On Rottnest Island, in the event of high wind above our seaplane takeoff and landing crosswind limit, an alternative flight from Rottnest Island to Jandakot Airport will be arranged and a partial refund (as noted above) will be refunded to the customer.
  • It is common for Rottnest Island to experience unfavourable winds in the afternoon which can restrict seaplane transfers.
  • On the Margaret River Day Tour, we cannot carry children under 8 years of age. Children are classed between the ages of 8 and 12 years old.
  • Due to limited tour spaces, all tour bookings must be paid for in full to secure booking (does not apply to contracted agents).
  • All flights and tours are subject to minimum passenger numbers.
  • Baggage allowance for all flights is strictly 5kg per person. Luggage is weighed at check in. Additional luggage can be transported to Rottnest Island at an additional cost.
  • We reserve the right to cancel or change any tour due to unforeseen circumstances.

Cancellation Policy

  • Full refunds will apply to cancellations made outside of 60 days from departure date.
  • A credit to the value of purchase will apply to cancellations made within 60 days and 48 hours from tour departure date. Credit is valid for 12 months from original departure date.
  • No refund or credit note will apply to passengers cancelling within 48 hours of the tour departure time.