- All prices quoted are in Australian Dollars (AUD).
- Passengers may be weighed at check in.
- Weight restrictions mean we cannot take passengers over 120kg. Please allow for clothing when declaring your weight. A luggage allowance of 5kg per person is automatically added. Additional luggage can be transported to your destination at an additional cost.
- Infants (under 2 years of age) can be hosted. The combined weight of the infant and parent must be under 120kg. Please ask our staff for more information.
- In the event of high wind above our seaplane takeoff and landing crosswind limit alternative transport can be arranged and a partial refund may be offered.
- Water landing and take-off in Thomson Bay is subject to favourable wind and water conditions. If arriving and departing Rottnest Island Airport, a shuttle fare for the accommodation shuttle can be provided free of charge.
- Ferry bookings made online are on request until confirmed by the supplier.
- Due to limited tour spaces, all tour bookings must be paid for in full to secure booking.
- All flights and tours are subject to minimum passenger numbers.
- We reserve the right to cancel or change any tour due to unforeseen circumstances.
- Whilst every care is taken for the safety and well-being of our passengers we strongly recommend that all passengers arrange their own travel insurance.
- Passengers must comply with all Government (Federal and State) requirements for entry into Western Australia or to access the Swan River Seaplanes services. Where the passenger does not so comply, and cancels or is unable to access our services, any and all monies paid will be forfeited.
Cancellation Policy
- Full refunds will apply to cancellations made outside of 60 days from departure date.
- A credit to the value of purchase will apply to cancellations made within 60 days and 48 hours from tour departure date. Credit is valid for 12 months from original departure date.
- No refund or credit note will apply to passengers cancelling within 48 hours of the tour departure time.
- In the event of a Force Majeure cancellation we will provide you with a credit note of an amount equal to the monies paid. The credit note can then be applied to the cost of a future tour with us. Time limits and other criteria and conditions may apply.
- Gift vouchers are non-refundable and non-redeemable for cash.
Cancellation Policy
- Full refunds will apply to cancellations made outside of 60 days from departure date.
- A credit to the value of purchase will apply to cancellations made within 60 days and 48 hours from tour departure date. Credit is valid for 12 months from original departure date.
- No refund or credit note will apply to passengers cancelling within 48 hours of the tour departure time.
- We will be as flexible as possible in making timing/date amendments for your booking subject to availability.
- In the event of a Force Majeure cancellation we will provide you with a credit note of an amount equal to the monies paid. The credit note can then be applied to the cost of a future tour with us. Time limits and other criteria and conditions may apply.
